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Privacy Policy

A legal disclaimer

Blakehay Theatre – Privacy Policy

Last updated: [Insert Date]

The Blakehay Theatre (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have.

We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

The Blakehay Theatre is operated by [Blakehay Theatre CIO – Registered Charity Number once registered].
Address: 20 Wadham Street, Weston-super-Mare, BS23 1JZ
Email: hello@blakehay.org.uk

We are the data controller for the personal information we collect through our website and ticketing systems.

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2. Information We Collect

We collect information when you:

  • Book tickets or hire our spaces

  • Sign up to our newsletter

  • Contact us by email, phone, or in person

  • Take part in surveys, competitions, or feedback forms

  • Use our website and social media pages

The information may include:

  • Name, address, and contact details

  • Payment information (processed securely via our payment provider – we do not store full card details)

  • Details of your bookings, donations, and preferences

  • Communication history with us

  • Technical data such as your IP address, browser type, and how you use our website (via cookies – see section 7)

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3. How We Use Your Information

We use your personal data to:

  • Process your bookings and payments

  • Send you booking confirmations and important service messages

  • Keep you informed about shows, events, and offers (with your consent)

  • Manage donations and Gift Aid claims

  • Improve our services and website

  • Meet legal and accounting obligations

We will only use your information when the law allows us to, such as:

  • To perform a contract with you (e.g. ticket purchase)

  • When it’s in our legitimate interests (e.g. marketing similar events)

  • When you give consent (e.g. subscribing to newsletters)

  • To comply with legal obligations

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4. How We Share Your Information

We do not sell your personal data.
We may share your data with:

  • Our trusted service providers (e.g. ticketing system, email marketing, payment processors)

  • Regulatory bodies if required by law

  • Event promoters when essential for the performance of a contract (e.g. guest lists)

All third-party providers must keep your information secure and only use it for the agreed purpose.

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5. How Long We Keep Your Information

We keep your personal data only for as long as necessary for the purposes it was collected.
For example:

  • Ticketing and booking records – up to 7 years (for tax and accounting purposes)

  • Marketing preferences – until you opt out

  • Enquiries – up to 2 years from your last interaction

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6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Ask us to correct or update your information

  • Request deletion of your data (where we have no legal reason to keep it)

  • Withdraw consent for marketing at any time

  • Request that we restrict or object to certain processing

  • Ask for your data in a portable format

To exercise these rights, contact us at hello@blakehay.org.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk

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7. Cookies

Our website uses cookies to:

  • Make the site work properly

  • Remember your preferences

  • Analyse website traffic to improve user experience

Some cookies are essential, and others require your consent. You can change your cookie settings in your browser at any time.

 

8. Security

We use technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access. All online payments are processed securely using encryption.

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9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website with the new “last updated” date.

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Contact Us
If you have any questions about this privacy policy or how we use your information, please contact:
Blakehay Theatre
20 Wadham Street, Weston-super-Mare, BS23 1JZ
Email: hello@blakehay.org.uk

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